Johannesburg International Airport
HELPDESK: +27 (0)11 921 6262

Johannesburg International Airport (JIA), the world-class air transport hub of southern Africa, hosts airlines from all five continents and caters for more than 13 million passengers each year. This airport, ACSA's flagship success story, is the busiest in South Africa – and its passenger traffic has even overtaken that of Cairo.

It's not surprising, then, that JIA, as Africa's premier airport, offers everything a passenger might want on a journey - from the usual necessities such as accommodation, banking and transport, to a chapel and a prayer room, a medical clinic and Internet access.

Many of the airport's impressive features were ushered in with the extensive development of the international and domestic terminals in recent years - such as the R268-million investment in the International Arrivals terminal the duty-free retail mall the 4 000-bay multi-storey parkade the two public transport termini the luxury Airport Sun Inter-Continental Hotel and the new Domestic Terminal.

JIA, then, has changed dramatically in the past few years. One of the airport's greatest successes lies in its commercial transformation. The R210-million duty-free retail mall, for example, has helped JIA increase its net operating income by more than 120% and nowadays more than 100 companies operate from the airport.

But JIA's commercial capacity does not end with retail malls in the terminals: in fact, ACSA's "aerocity" idea extends these business opportunities further than the airports themselves. The company, aware of the special role its airports play in the development of regional economies, is punting JIA as a gateway into the rest of Africa.

Another groundbreaking commercial development is the Johannesburg International Trade Bureau, a permanent exhibition facility that will offer South African exporters unparalleled access to international business visitors and, as a result, to foreign markets.

It's clear that JIA plays an important role in serving Africa’s air transport needs. In doing this, the airport operations are run very tightly - an approach that has made JIA one of the most cost-effective airports in the world, according to a report by the United Kingdom Transportation Research Laboratory in 1999.

Air Austral
PO Box 41022
Craighall
2024
Tel: 011 770 1600/1
Fax: 011 770 1777

Air Botswana
Block 1, Fedlife Building
257 Oxford Road
Illova 2196
Tel 011 447 6078/9
Fax 011 447 4163

Air France
Private Bag X191
Johannesburg International Airport
1627
Tel: 011 970 1526
Fax: 011 970 4111

Air Gabon
PO Box 963
Rivonia
2128
Tel 011 807 4011
Fax 011 807 4054

Air Madagascar
PO Box 2140
Randburg
2125
Tel 011 289 8222
Fax: 011 289 8072

Air Malawi
PO Box 10424
Johannesburg International Airport
2000

Air Namibia
PO Box 192
Johannesburg International Airport
1627
Tel 011 390 2877 / 011 970 1767
Fax: Fax 011 390 2878

Air Seychelles
PO Box 2253
Edenvale
1610
Tel: 011 452 0932
Fax: 011 452 0880

Air Tanzania
PO Box 721
Bruma Lake
2096
Tel 011 616 1870
Fax 011 616 2607

Air Zimbabwe
PO Box 9398
Johannesburg
2000
Tel: 011 970 1687
Fax: 011 970 2701

British Airways
PO Box 535
Parklands
2121
Tel: 011 441 8400
Fax 011 441 8465

Cameroon Airlines
PO Box 118
Johannesburg international Airport
1627
Tel 011 616 9482/3
Fax 011 616 9485


Cathay Pacific Airways
Private Bag 182
Office WL 7
Westwing Office
Lower Roof

Qantas Airways
Private Bag X1
Parklands
2121
Tel: 011 441 8491
Fax: 011 441 8715

Royal Air Maroc
PO Box 1228
Bedfordview
2008
Tel: 011 880 8044
Fax: 011 447 9853

Swazi Express
P O Box 1897
Matsapha
Swaziland
M202
Tel 031 408 1115

SA Airlink
PO Box 7529
Bonaero Park
1622
Tel: 011 395 3579
Fax: 011 395 1319

SA Express
PO Box 1010
Johannesburg International Airport
1627
Tel: 011 978 5577
Fax: 011 978 5578

Singapore Airlines
PO Box 844
Parklands
2121
Tel: 011 880 8560
Fax: 011 8808792

South African Airways
Private Bag X13
Johannesburg International Airport
1627
Tel: 011 978 1000
Fax: 011 978 6316

Swiss Airlines
PO Box 146
Johannesburg International Airport
1627
Tel: 011 390 2446
Fax: 011 394 2207

TAAG Angolan Airlines
PO Box 1117
Gardenview
2047
Tel: 011 4501116/7
Fax: 011 450 1266

TAP Air Portugal
PO Box 91
Bedfordview
2008
Tel: 011 455 4509
Fax: 011 455 4912

Varig Brazilian Airlines
C/O Aviation GSA - Tel 011 394 3168

Virgin Atlantic Airways
PO Box 131
Johannesburg International Airport
1627
Tel: 011 929 6000
Fax: 011 390 2319
www.virgin-atlantic.com

Zimbabwe Express Airlines
C/O SA Airlink


Cape Town International Airport
HELPDESK: Tel +27 (0)21 937 1200


Cape Town International Airport, South Africa's second-largest airport, is a prime tourism gateway – because the Western Cape is one of this country's major attractions. And, because the airport is often a visitor's first encounter with South Africa, it aims for world-class service and strives to offer everything a passenger might need - from accommodation to a VIP room. In fact, Cape Town International Airport has been the World Travel Awards' leading airport in Africa for six years in a row.

Traffic has grown strongly since 1994: the statistics show that aircraft movements have passed 60 000 a year. And projections have the total number of passengers at Cape Town International increasing from 5 million in 2003 to 14 million by 2015.

Rising traffic, of course, demands the constant development of services and facilities – something to which ACSA has committed R1-billion.

For example, the light and spacious International Arrivals terminal, which opened in March 2001, now has the capacity to process 950 passengers an hour.
And the R120-million International Departures terminal, which opened in February 2003, has 68 check-in counters and can handle up to 1 300 passengers an hour - three times that of its predecessor.

But, because the airport still lacks enough aircraft parking next to the main terminal buildings, the long-term plan is for remote parking alongside satellite terminals linked to the main building by an underground passage with travelators.

It's not only the increasing number of aircraft that need place to park: the projected growth in passenger volume means a corresponding increase in the number of cars at the airport. ACSA's plan is to build two parkades, linked to Domestic Arrivals and International Arrivals by elevated walkways.

Cape Town International Airport, however, is not just a doorway to southern Africa's premier international tourist destination for an ever-increasing number of visitors. Like its sister airport in Johannesburg, its role extends to the commercial world: it offers some fantastic business and property development opportunities. One planned development, Freight City, will accommodate the large number of freight agents who have offices at the airport but need warehouses in which to store goods.

Another unique feature of Cape Town International Airport is its fire and rescue simulator, the only one of its kind on the African continent.

CAPE TOWN

Air France
PO Box 12
Cape Town International Airport
7525
Tel: 021 934 8818
Fax: 021 934 8819

Air Maurituis
PO Box 1830
Cape Town
8000
Tel: 021 421 6294
Fax: 021 421 7371

Air Namibia
PO Box 53
Cape Town
7925
Tel: 021 936 2755
Fax: 021 936 2760

BA Comair
Private Bag X13
Cape Town International Airport
7525
Tel: 021 936 9000
Fax: 021 934 4729

British Airways
PO Box 44601
Claremont
7735
Tel: 021 934 0292
Fax: 021 934 0959

Civair
PO Box 92
Cape Town International Airport
7525
Tel: 021 934 4488
Fax: 021 934 4462

Egypt Air
1st Floor
Cartwrights Corner
Adderley st
Cape Town
Tel 021 461 8056
Fax 021 461 8067

Falcon Air
PO Box 456
Stellenbosch
7599
Tel: 021 934 0123/4
Fax: 021 934 2384

Fritz Co. (Pty) Ltd / Quickair
PO Box 6072
Roggebaai
8012
Tel: 21 7650
Fax: 021 419 5191

LTU International Airways
PO Box 32
Cape Town International Airport
7525
Tel: 021 936 1190
Fax: 021 936 1189

Lufthansa
PO Box 3699
Cape Town
8000
Tel: 021 415 3735
Fax: 021 415 3636

Malaysia Airlines
PO Box 6659
Roggebaai
8012
Tel: 021 419 7607
Fax: 021 419 7017

National Airlines
PO Box 64
Cape Town International Airport
7525
Tel: 021 934 0350
Fax: 021 934 3373

PO Box 28
Cape Town International Airport
Tel: 021 936 2056
Fax: 021 936 2435

National Airways Corp. Inc.
PO Box 64
Cape Town International Airport
7525
Tel: 021 934 0350
Fax: 021 934 3373

Owenair (Pty) Ltd.
PO Box 13
Cape Town International Airport
7525
Tel: 021 934 1174
Fax: 021 934 4807

SA Express Airways
PO Box X10
Cape Town International Airport
7525
Tel: 021 934 1620/6821
Fax: 021 934 6821

Singapore Airlines
3rd Floor
Sanclaire, 21 Dreyer Street
Clairmont
Tel: 021 674 0601
Fax: 021 674 0710

Swiss Airlines South Africa (Pty)
PO Box 3352
Cape Town
8000
Tel: 21 4938
Fax: 24 4754


DURBAN INTERNATIONAL AIRPORT
HELPDESK: +27 (0)31 451 6758

Every holiday season, thousands of tourists flock to KwaZulu-Natal's golden beaches, game parks and mountain ranges. The gateway to all of these attractions is Durban International Airport, which offers travellers everything from banking to Internet access and shopping.

But Durban doesn't only draw tourists and fun seekers – it also hosts a number of major international conferences and events. And so the airport, which plays an important role in Durban's status as the "convention city", has developed a reputation for handling dignitaries and delegates professionally and efficiently.

To meet the needs of travellers - 3,6 million of whom pass through the airport every year - the airport has undergone much development: the terminal building was recently upgraded and parking facilities have been revamped.

Air Mauritius
305 Musgrave Road
Durban
4001
Tel: 031 201 6681
Fax: 031 2016709

Airlink Airlines
PO Box 7529
Bonaero Park
1622
Tel: 42 0629
Fax: 42 2176

British Airways
PO Box 4756
Durban
4000
Tel: 031 469 4065
Fax: 031 469 4068

Egypt Air
Suite 406
409 Musgrave Centre
Berea
Tel: 031 202 9227
Fax: 031 202 2204

LTU International Airlines
PO Box 3666
Durban
4000
Tel: 031 309 6750
Fax: 031 309 6508

South African Airlines
South African Airways
031 250 1111

Swazi Express
c/o Durban International Airport
Ground Floor
International Departure Level
Tel: 031 408 1115/6
Fax: 031 408 1114

Air Zimbabwe
PO Box 51182
Durban
4001
Tel: 031 201 6061
Fax: 031 201 7809

BA/Comair
P O Durban International Airport
4029
Tel 031 450 7000
Fax 031 408 1808

Singapore Airlines
305 Musgrave Road
Durban
4001
Tel: (031) 202 4303
Fax: (031) 202 4333


Airports

Arrivals & Departures 086 727 7888
SAA Lost Luggage enquiries 021 936 2202
Cape Town International Airport 021 937 1200
Johannesburg International Airport 011 921 6262
Durban International 031 451 6758
Bloemfontein 051 407 2240
East London 043 706 0306
George 044 8769310
Kimberley 053 851 1032
Pilanesberg 014 552 1261
Port Elizabeth 041 507 7319
Upington 054 337 7900

Airlines

Air Mauritius 021 421 6294
Air Namibia 021 936 2755
BA Comair 021 936 9000
British Airways 021 936 9000
Civair 021 934 4488
Kulula.com 0861 585 852
Kenya Airways 0935 3200
KLM 0935 8500
LTU International Airways 021 936 1190
Lufthansa 021 415 3735
Malaysia Airlines 021 419 7607
Nationwide 021 936 2050
SAA 021 936 2230
Singapore Airlines 021 934 5941
Virgin Atlantic 021 936 8000
Time Airline 021 036 3040

Cell Phone Customer Care

Cell C - 084 021 935 7000
MTN - 083 & 073 021 401 7200
Vodacom - 082 & 072 080 011 1234

Directory inquiries

Local numbers 1023
International numbers 0903

Emergency numbers

Any Emergency 107
Ambulance 10177
Automobile Association Rescue 080 001 0101
Fire - Residential & Mountain 021 535 1100
Flying Squad - Police 10111
Lifeline 021 461 1111
Mountain Rescue 021 948 9900
Sea Rescue - NSRI 021 449 3500
Tourist Assistance – Police 021 418 2852

Hospitals

Booth Memorial Hospital 021 465 4846
Cape Town Day Hospital 021 461 1124
Chris Barnard Memorial Hospital 021 480 6111
City Park Hospital 021 480 6111
Claremont Hospital With Emergency Unit 021 670 4300
Constantiaberg Medi-Clinic 021 799 2911
Faure Cancer Hospital 024 843 3337
Groote Constantia 021 404 9111
Groote Schuur Hospital 021 404 9111
Hermanus Hospital 028 212 1166
Kingsbury Hospital 021 670 4000
Knysna Private Hospital 044 384 1083
Macassar Day Hospital 021 857 2330
Panorama Private Clinic 021 938 2111
Red Cross Children’s Hospital 021 658 5111
South Peninsula Hospitals Group 021 797 5470
Tygerberg 021 938 4911
Victoria 021 799 1111
Wynberg Hospital 021 799 3000

Tourism Bureaus

Cape Town Tourism 021 426 4260
Citrusdal Tourism 022 921 3210
Franschhoek Tourism 021 876 3603
Garden Route Tourism 044 873 6355
Kalk Bay Tourism 021 788 6193
Stellenbosch Tourism 021 883 3584
Wellington Tourism 021 873 4604
West Coast Tourism 022 714 2088

Weather Reports

Cape Point 083 900 1122
Cape Town 082 234 6390
Kommetjie 021 783 2442
Muizenberg 021 788 8226
Paragliding 082 234 6330
Strand 021 854 7593
Surf 082 234 6370
Wind 083 912 1416

Embassies & Consulates

Australia 021 419 5425
Belgium 021 419 4690
Botswana 021 421 1045
Britain 021 425 3670
Canada 021 423 5240
Chile 024 421 2344
China 021 418 1187
Denmark 012 322 0595
European Union 021 423 0305
France 021 423 1575
Germany 012 427 8900
Greece 012 430 7351
India 021 419 8110
Ireland 012 342 5062
Israel 012 342 2693
Italy 012 430 5541
Japan 021 425 1695
Malaysia 012 342 5990
Mexico 012 342 5190
Mozambique 021 426 2944
Namibia 012 342 3520
Netherlands 021 421 5660
Norway 021 418 1276
Portugal 021 418 0080
Russia 012 362 1337
Singapore 012 343 4371
Spain 021 422 2415
Sweden 021 418 1276
Switzerland 021 426 1040
United States of America 021 421 4280
Venezuela 012 362 6592


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